I recently had FSH undertake insurance work in my home and I want to feedback on the service I had.
I can honestly say everyone and every element of the service was fantastic.
The communication, the reliability, the team and the work quality were outstanding.
Gary the joiner did such a great job with the flooring and skirting boards, absolutely flawless. The decorators, (one was Andy but I don’t remember the names of the other 2, sorry) their work is perfect and they were so quick and tidy. I get so much pleasure every day due to the quality of their joint workmanship.
The gentleman who did the assessment initially and did a quality check was so helpful and thorough.
Jayne kept me posted on it all and was so lovely, she made me feel confident in the company.
Dean was also very helpful and efficient, he worked really hard to get the work done for Christmas, the guys finished the Friday before Christmas!
So I want to thank each of you for your input, I’m so impressed and would recommend you to anyone.
Mrs Wills
Hartlepool
Further to our telephone conversation earlier today, we want to say a huge Thank You to your work team.
They arrived on time, made sure furniture that couldn’t be removed from the living room was fully protected, brought quality materials and tools, produced excellent fixing, plastering, decorating, made hardly any mess, hovered up any mess created and didn’t interfere with our daily routine.
They were trustworthy, friendly and knowledgeable.
A friend whose father was a plasterer and decorator made a positive comment on the exceptional quality of the work.
Additionally, huge Thank You to Chantelle and Tammy for making the process of arranging the repairs and decorating very easy including keeping us up to date.
Indeed, I have already recommended your firm to friends.
Mr. & Mrs. G
Yorkshire
You always worry when you let people into your home to make repairs. Are they competent? Will they respect your home?
Add to this that we cannot have been the easiest of clients. Our last-minute changes to plans and timings. Wanting things done our way.
All the trades: plumbers, builders, joiners, tilers, electricians, gas fitters working in our home and sent from FSH were courteous, considerate and very competent. Nothing was a problem. They restored our home better than before. It was like friends coming over for a barbie, but they do the work.
Overall score 11/10. If things have gone wrong, you want FSH to put them right. “Nobody does it better” as they say.
Thanks to all.
Mr D
East Yorkshire
Thank you for the services we have received throughout this saga if dealing with subsidence problems. Particular mention has to be made of Hollies contribution, she has listened patiently to my anxieties, questions, doubts and dealt with care (even compassion at times) and efficiency, being always polite and cheerful. Employees working inside I know better so my thanks to Steve & Sean the plasterers. Decorating has been mainly the work of Chris who worked quietly and professionally in both bedrooms. Paul, whom we saw much earlier in the process who was also of the same calibre. Outside FSH workers I do not know so well but they again have been punctual and completed work on time. I would recommend FSH to anybody for the standards of professional, reliable work. You too deserve thanks for always being in the background, available to employees and the other end of the phone. Kindest regards to all.
Mr. H
Yorkshire
Communication was excellent. All individuals were very helpful. From start to finish everything has been brilliant from Emma’s help from the start, Wayne and Dean were very fast and efficient. Tiler Mike did an amazing job, didn’t get to meet the decorator but was so pleased when I came home. Everything was easy regarding getting into my property. I could go on and on but I am so pleased with the end result. Thank you all involved.
Mr & Mrs Dunne
Hull
Thank you for ensuring everything was completed on time. I have to say I have been so impressed with, not only the high standard of work carried out, but also the professional approach and polite and friendly manner of all the workforce we have had on this project. I particularly want to mention Dave who came to do the tiling and refitted the bathroom plumbing. What a meticulous and painstaking workman - he did a splendid job and we were delighted with the finished result - and such a pleasant person to have working in the house.
Mrs. McConkey
Bury