mission
We will exceed our customers' and clients' expectations with a trusted, hassle-free service.
VISION
We will be renowned for delivering quality building solutions with a respectful and caring service.
Our twelve core principles
Committed to delivering the best for every customer, our entire team shares twelve central principles which guide and influence all that we do. You’ll see these principles on our website, on our vehicles, and in our brochures and signage. Most importantly of all, you’ll see our twelve principles in the work we do with you.
1. Reliable
We always do what we promise, when we promise.
2. Trusted
Major brands and householders alike know they can depend on us to be truthful and straightforward.
3. Professional
We look, speak, behave and deliver as true professionals, every time.
4. ExpertS
From project management to plumbing, we choose the best individuals for each particular job.
5. Precise
Your job matters. We’re passionate about getting it right – down to the last tiny detail.
6. Caring
We care for our customers, our colleagues and our standards (and we're proud that it shows).
7. Respectful
Consideration and respect for the needs of our customers and colleagues helps us build strong, enduring relationships.
8. Knowledgeable
Qualified and accredited, our people know their jobs inside out.
9. Helpful
We’re happy to go the extra mile to make our customers’ lives easier.
10. Honest
Open and upfront is the only way to be. We’re true to our customers, suppliers, associates and each other.
11. Courteous
Good manners cost nothing. On-site and in the office, you’ll find our people polite and pleasant.
12. Experienced
There are very few repair and restoration issues we’ve not met before: we bring our long experience to every job we do.